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Shipping & Returns

Sorry, we do not have a show room and cannot service customers at our office. No local pick-ups.

SHIPPING:

• We ship via UPS and USPS for most domestic (CONUS) orders (3-5 days). You must provide a valid street address for UPS delivery. If you provide a PO Box as your shipping address we will ship via USPS Priority Mail. We also offer Expedited shipping services. Shipping cost is based on the size and weight of your package and your delivery address.
• APO, Alaska and Hawaii. We ship via US Postal Service Priority Mail to your APO.
• Canadian orders are shipped via Priority Mail International, DHL or UPS.
• International orders are shipped via UPS Expedited Service, DHL Express, Priority Mail International and Global Post Economy Service. International Customers are responsible for all Customs Duties and VAT charges when importing goods into their countries. These charges are assessed by your nation at the time of import into your country.
• For UK customers, UK Customs, Duties and Clearance fees will be collected at checkout and shipped "Duties and Taxes Paid."  
• All packages are insured for your protection except for USPS First Class Mail and UPS SurePost.  No insurance. We are not responsible for any loss or damage if you choose these services, This includes FREE & FLAT RATE SHIPPING.

Expedited shipping services are available for US customers at checkout. Please be aware that some items are not available for this service. We offer:

RETURN AND EXCHANGE POLICIES:

All items must meet your approval or your purchase price (less shipping) will be refunded. If you're not happy with your item you must request a return within three days of receipt. If we sent you the wrong item, or a defective item, then we will reimburse the shipping charges, otherwise customer is responsible for all shipping costs. Custom order or special service's ( ie. sewing) are not returnable/refundable. We do not offer any warranty on boots because everyone uses and cares for them differently. The customer is responsible for care, maintenance and any repairs required after use.

We reserve the right to charge a 15% restocking fee. We reserve the right not to accept items for refund.

Steps to Return or Exchange items:

1) Submit a Return Request by logging on to your account.  We must receive your request within 3 days of receipt. Upon request we can provide you a UPS return label (USA Only), the fee for using this label is $14.00 and will be deducted from your refund. Exchange shipping charges will be billed to your account (USA Only). Please don't send cash, it may get "lost." We will either charge your card or you can use PayPal.

2) Return the item(s) in original condition within within 10 days. After 10 days, returns will be refused. Returns must include a copy of your invoice and a statement of your desire for a prompt refund, credit or replacement.

3) Failure to follow these steps will result in:

• We will charge a 15% restocking fee on returns and issue store credit.
• We will not send a requested exchange, instead we will issue a store credit minus 15% restocking fee.

Addresses for sending returns:

USA and Canada Customers:

Hessen Antique

189 Cobb Parkway N

STE A5
Marietta, GA 30062

 

European Customers (EU Member States Only:

QMI Warehouse
Heikant 140 A
9240 Zele
Belgium

 

Asia and Australia/New Zealand Customers:

Sam's Militariya
1-12-24 HIGASHI TABATA
KITA-KU
TOKYO, 14-0013
Japan

 

Please contact customer service at (678) 501-5480 or email us at info@hessenantique.com for more information on returning an item. Thank you.