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Shipping & Returns
**** NOTICE*****
There is NO Insurance on USPS First Class Mail and UPS SurePost.
These services are inexpensive, but if the package is lost or damaged, we can't help you. If you want your package insured, choose a UPS Ground or Priority Mail service.
Internet and Phone Sales only. Our Office and distribution warehouses are located in Marietta, Georgia, USA.
Sorry, we do not have a show room and cannot service customers at our office. No local pick-ups.
SHIPPING:
- We ship via UPS and USPS for most domestic (CONUS) orders (3-5 days). You must provide a valid street address for UPS delivery. If you provide a PO Box as your shipping address we will ship via USPS Priority Mail. We also offer Expedited shipping services. Shipping cost is based on the size and weight of your package and your delivery address.
- APO, Alaska and Hawaii. We ship via US Postal Service Priority Mail to your APO.
- Canadian orders are shipped via Priority Mail International, DHL or UPS.
- International orders are shipped via UPS Expedited Service, DHL Express, Priority Mail International and Global Post Economy Service. International Customers are responsible for all Customs Duties and VAT charges when importing goods into their countries. These charges are assessed by your nation at the time of import into your country.
- For UK customers, UK Customs, Duties and Clearance fees will be collected at checkout and shipped "Duties and Taxes Paid."
- All packages are insured for your protection except for USPS First Class Mail and UPS SurePost. No insurance. We are not responsible for any loss or damage if you choose these services, This includes FREE & FLAT RATE SHIPPING.
Expedited shipping services are available for US customers at checkout. Please be aware that some items are not available for this service. We offer:
- UPS 2nd Day Air
- UPS 3 Day Select
CANADA:
- Currently we are shipping to Canada Via US Postal Service, DHL and UPS.
- Shipping costs do not include VAT/GST or any other Canadian Taxes or Import duties. You are responsible for paying these duties through Canadian Customs.
We offer a 10% discount to Military and First Responders.
- To honor the brave men and women who serve our country we are now offering a 10% discount on all orders. This will be applied automatically when you log in.
- To receive this discount you must register with us and provide proof of service.
- US MILITARY AND FEDERAL PERSONNEL (Verified by .mil or .gov email address)
- Active Duty Military Personnel
- National Guard Personnel
- Military Reservists
- Federal Law Enforcement Officers
- Federal Fire and Emergency Response
- US Coast Guard
- Law Enforcement Official
- Fire Department Personnel Official
- Emergency Medical Services (EMS) Personnel Official
- Retired members of the US Armed Forces
JAPAN: 日本の皆様へ
私たちHESSEN ANTIQUE社では日本のお客様に特別なサービスが提供出来ます事を嬉しく思います。
2019年度より当社の日本に於ける代理店でありますSam’s Militariyaにおきまして当社製品が注文出来る事となりました。 当社もしくはSam’sに直接注文する事により高価な海外送料、通関税、他雑費等で発生する経費を大幅に節約することが出来ます。
このシステムの詳細、注文方法、支払い、配送法等につきましては次のページにて紹介いたします。
HESSEN ANTIQUEのお客様たちに感謝いたします。
親愛的台灣客戶，Magazine/軍物特搜"訂購我們的所有商品，節省昂貴的國際運費！
詳細訊息請聯繫"QRF Magazine/軍物特搜"洽詢，感謝您成為黑森古董的客戶！
 Important information for European CustomersSave money on Shipping, Customs and Exchanges/Returns! This service is only for EU member states and does not include the UK, Norway, Switzerland, Croatia, Serbia, Iceland  Dear European Friends,We are extremely pleased to offer a special service to our great European customers. Now, you can order all of our products directly from our European Partner "Quartermaster Inspector" in Belgium. You can place your order with QMI and save on expensive overseas shipping costs. Please contact QMI for details on this exciting new program! Thank you for being a Hessen Antique customer! This service is only for EU member states and does not include the UK, Norway, Switzerland, Croatia, Serbia, Iceland  Cher amis européens, Nous sommes extrêmement heureux d’offrir un service spécial à nos grands clients européens. Vous pouvez désormais commander tous nos produits directement auprès de notre partenaire européen "Quartermaster Inspector" en Belgique. Vous pouvez passer votre commande auprès de QMI et économiser sur les frais d'expédition onéreux à l'étranger. Veuillez contacter QMI pour plus de détails sur ce nouveau programme passionnant! Merci d’être client de Hessen Antique! Beste Europese vrienden, We zijn zeer verheugd een speciale service aan onze grote Europese klanten aan te bieden. Nu kunt u al onze producten rechtstreeks bestellen bij onze Europese partner "Quartermaster Inspector" in België. U kunt uw bestelling plaatsen bij QMI en besparen op dure overzeese verzendkosten. Neem contact op met QMI voor meer informatie over dit opwindende nieuwe programma! Bedankt dat je een klant bent van Hessen Antique! amici europei,Siamo estremamente lieti di offrire un servizio speciale ai nostri fantastici clienti europei. Ora puoi ordinare tutti i nostri prodotti direttamente dal nostro partner europeo "Quartermaster Inspector" in Belgio. Puoi effettuare l'ordine con QMI e risparmiare sui costosi costi di spedizione all'estero Contatta QMI per i dettagli su questo nuovo entusiasmante programma! Grazie per essere un cliente Hessen Antique!
 Liebe europäische FreundeWir freuen uns sehr, unseren großen europäischen Kunden einen besonderen Service anbieten zu können. Jetzt können Sie alle unsere Produkte direkt bei unserem europäischen Partner "Quartermaster Inspector" in Belgien bestellen. Bitte kontaktieren Sie QMI für Details zu diesem aufregenden neuen Programm! Vielen Dank, dass Sie ein Kunde von Hessen Antique sind!
 Queridos amigos europeos:Estamos muy contentos de ofrecer un servicio especial a nuestros grandes clientes europeos. Ahora, puede pedir todos nuestros productos directamente a nuestro socio europeo "Quartermaster Inspector" en Bélgica. ¡Comuníquese con QMI para obtener detalles sobre este emocionante programa nuevo! ¡Gracias por ser cliente de Hessen Antique!
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RETURN AND EXCHANGE POLICIES:
All items must meet your approval or your purchase price (less shipping) will be refunded. If you're not happy with your item you must request a return within three days of receipt. If we sent you the wrong item, or a defective item, then we will reimburse the shipping charges, otherwise customer is responsible for all shipping costs. Custom order or special service's ( ie. sewing) are not returnable/refundable.
We reserve the right to charge a 15% restocking fee. We reserve the right not to accept items for refund.
Steps to Return or Exchange items:
1) Submit a Return Request by logging on to your account. We must receive your request within 3 days of receipt. Upon request we can provide you a UPS return label (USA Only), the fee for using this label is $14.00 and will be deducted from your refund. Exchange shipping charges will be billed to your account (USA Only). Please don't send cash, it may get "lost." We will either charge your card or you can use PayPal.
2) Return the item(s) in original condition within within 10 days. After 10 days, returns will be refused. Returns must include a copy of your invoice and a statement of your desire for a prompt refund, credit or replacement.
3) Failure to follow these steps will result in:
- We will charge a 15% restocking fee on returns and issue store credit.
- We will not send a requested exchange, instead we will issue a store credit minus 15% restocking fee.
Addresses for sending returns:
USA and Canada Customers:Hessen Antique189 Cobb Parkway NSTE A5Marietta, GA 30062
European Customers (EU Member States Only:QMI WarehouseHeikant 140 A
9240 Zele
Belgium
Asia and Australia/New Zealand Customers:Sam's Militariya1-12-24 HIGASHI TABATA
KITA-KU
TOKYO, 14-0013
Japan
Please contact customer service at (678) 501-5480 or email us at info@hessenantique.com for more information on returning an item. Thank you.